Opening service ticket, historical ticketing, access to customers, Knowledge Base, manage your team and consultations with simplicity and agility!.

 

Features:

 

• Customer Portal, Operators, Not Customers and Tracking

• Languages selection (Portuguese, English and Spanish)

• Templates Enrollment E-mail

• Registration of standardized Messages

• Graphic Panel called classes

• Knowledge Base

• Transfer of calls between operators

Preview of features for next version:

• Called rating based on ITIL V3

• Group Structure Solvers

• Ticket Classification by type of service

• Tickets rating by Nature, competence and Called Topic

 

Graf
Menu

 

 

 

LEASE

Web application for Lease Management ...

Telecom

Web Application for Telecom Management

Audit

Web Application Audit and Quality Management..

 

 

HelpDesk

Web application for HelpDesk Management

Projects

Web Application for Project Management...

CUSTOM DESIGN

We develop the solution according to your needs...

 

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